ITIL Foundation v4 Training Course + Certification
> Fully Accredited ITIL® Course by Peoplecert
> Includes Course Materials, Exams & Certificates
> Expert Instructors with 5 star customer rating
> Classroom and Virtual courses with exams included
> ReAct, Access and ELCAS Funding Accepted
Learn from home - we offer this course as a live instructor-led virtual session delivered by the same expert trainers as our classroom courses
Award Winning
High quality training courses
Rated "Excellent"
Price Promise
We'll match like-for-like prices*
Course Information
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
- IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
- Key concepts of value creation
- Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
- The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimise and automate
- The 4 dimensions of service management; Organisations and people; Information and technology; Partners and suppliers; Value streams and processes
- The ITIL service value system
- The service value chain, its inputs and outputs, and its role in supporting value streams
- Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
- Detail of how the following ITIL practices support the service value chain: – Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management; Service desk; Service level management
- The purpose of the following ITIL practices: – Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management; IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management
Foundation Exam
The ‘Foundation Certificate in IT Service Management’ is a pre-requisite for the all other ITIL-based certificates in IT service management. The examination is a 1-hour, closed book, multiple choice paper of 40 questions normally taken at the end of the course. The pass mark is 26/40.
Exam is included in the course fee.
This course includes:
- Training from an accredited ITIL trainer
- ITIL course materials
- Official ITIL 4 handbook
- Foundation exam
- Refreshments
Course Key Points
Duration: 3 days
Accredited: Yes
Exam(s): Included – taken during the course
Practice Exam(s): Included
Type: Available as Classroom, Virtual Live and In-house
Dates and Prices
Choose your location
Save time and money by letting our expert trainers come to your offices.
Enter your onsite training requirements below and a member of our team will be in contact with you to discuss them further.
Looking to book 4 or more delegates onto a single course?
Enter your group training requirements below and a member of our team will be in contact with you to discuss them further.
Learn new skills from our expert instructors in your own time and at your own pace.
Unfortunately this courses does not currently have an online self-paced learning option.
Can’t find the course dates or training location you are looking for? We’ll try our best to accommodate.
Enter your training requirements below and a member of our team will be in contact with you to discuss them further.
Can't find the course dates, location or delivery type you are looking for? Fill out the Request Dates form above and we'll try our best to accommodate.
