ITIL 4 Foundation
Exam pass guarantee included*
Learn with Wales leading ITIL training provider
Exam pass guarantee included with each course*
Fully accredited courses by Peoplecert
Classroom, Onsite and Virtual courses available
Certified trainers with 5 Star customer ratings
Welsh Government funding accepted
Duration: 3 Days
Accredited: Yes
Exams: Included
Funding: Accepted
Type: Classroom, Onsite, Virtual
Company group booking discount availableCourse Information
Course Overview
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation certificate examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
This accredited ITIL training course includes the official e-manual, and benefits from our Exam Pass Guarantee*.
Outline
ITIL 4 Foundation
- IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
- Key concepts of value creation
- Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
- The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
- The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
- The ITIL service value system
- The service value chain, its inputs and outputs, and its role in supporting value streams
- Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
- Detail of how the following ITIL practices support the service value chain: – Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management; Service desk; Service level management
- The purpose of the following ITIL practices: – Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management; IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management
Assessment
ITIL 4 Foundation
- Exam time: 60 minutes
- Multiple-choice style: 40 questions
- Pass mark: (26/40) 65% or more
- Closed-book exam (i.e. no reference materials are allowed during the exam)
- Peoplecert emails your official results and e-certificate approximately 2 business days after completing the exam
What's Included
- 3-days training and exam preparation from NILC’s accredited ITIL trainer
- Course notes, presentation slides, diagrams and sample examination papers
- Official ITIL 4th Edition course manual (e-book)
- ITIL Foundation exam voucher (valid for 12 months)
- 1-month MyAxelos membership for free (on passing the exams)
- Exam Pass Guarantee – if you do not pass the exam after attending this training course with us, you will be eligible to attend the same training again for free. All that will be payable is the examination fee which is charged by the examination board.
Dates & Prices
Choose your location
Virtual
Start Date: Mon 29 January 2024
Spaces:Available
£1,295.00excl. VAT
Spaces:Available
Virtual
Start Date: Mon 26 February 2024
Spaces:Available
£1,295.00excl. VAT
Spaces:Available
Virtual
Start Date: Mon 25 March 2024
Spaces:Available
£1,295.00excl. VAT
Spaces:Available
Virtual
Start Date: Mon 29 April 2024
Spaces:Available
£1,295.00excl. VAT
Spaces:Available
Virtual
Start Date: Tue 28 May 2024
Spaces:Available
£1,295.00excl. VAT
Spaces:Available
Virtual
Start Date: Mon 24 June 2024
Spaces:Available
£1,295.00excl. VAT
Spaces:Available
Virtual
Start Date: Mon 29 July 2024
Spaces:Available
£1,295.00excl. VAT
Spaces:Available
Can't find the course dates, location or delivery type you are looking for?
Fill out the request dates form above and we'll try our best to accommodate or contact us directly.
Why choose NILC for your training?
Learn why we should be your training provider of choice.
Awarding Winning Training Courses with industry leading customer satisfaction rates
A family business with customer service at the heart of everything we do
Trusted Training Partner to multiple colleges, government departments, businesses and unions
UK based Trainers that are industry experts and fully qualified
Rated "Excellent" with over 500+ Trustpilot Reviews
How we deliver our courses
Virtual
Our virtual courses allow you to access live instructor-led training from the same expert instructors that deliver our classroom courses, without leaving the comfort of your home or office. All virtual courses are fully interactive, and learners can communicate with their trainer and peers at any time.
Many of our virtual courses are also recorded, so you can recap over the content you learnt as many time as you wish.
Classroom
Our classroom courses allow you to learn and interact face-to-face with our expert instructors in a comfortable and modern training environment. All of our classroom based courses take place at NILC centers, or high quality training facilities, and include all required IT and physical equipment.
We also limit our class sizes to help promote better discussions and to ensure your learning experience is comfortable as possible.
Onsite
Save time and hassle by arranging for one of our expert instructors to come to you. Our onsite courses allow you to learn in a location of your choosing, and you can train as many or as few people as you want – from a single person or team to whole departments. We can also fully customize the course content to the specific requirements of your business or project.
We offer onsite courses throughout the UK and it can be a great team building opportunity for colleagues to come together, bond and discuss.
Online
Our Online Self Paced courses allow you to learn new skills from our expert instructors, in your own time and at your own pace. Our flexible online learning platform allows you to access content on your computer, tablet or mobile device, whether you’re on the move or at home. All our online courses come with immediate access and you can start learning straight away, from any internet enabled compatible device.
We also offer online email support from our expert instructors, so they’re always on hand and happy to help you with any questions which may arise.
Why choose NILC for your training?
Learn why we should be your training provider of choice.
Awarding Winning Training Courses with industry leading customer satisfaction rates
A family business with customer service at the heart of everything we do
Trusted Training Partner to multiple colleges, government departments, businesses and unions
UK based Trainers that are industry experts and fully qualified
Rated "Excellent" with over 500+ Trustpilot Reviews
Testimonials
“Highly Recommended”
A complex course subject was delivered clearly and with great passion and enthusiasm by our tutor. Subjects were explained in clear, real-life examples. Without doubt, I'm sure my successful result is in large part due to his experience and skill in this area.
- Neil Wilson
“Fantastic Course Thank You”
Fantastic course. Amazing from start to finish. Julie was absolutely outstanding. She was professional and has given me the knowledge and confidence to continue my studies. I cant thank Karim and team enough.
- Jodie Gee
“Great Tuition"
Great tuition. Felt really comfortable to ask questions and the course was engaging. Tony and Karim were brilliant.
- Amy Jones
“Great Instructor”
Great instructor. Well delivered and knows the subject inside and out. Friendly and provides a warm atmosphere conducive for feeling relaxed. A lot of context to cover in a short time.
- David Schofield
“Five Star Quality Course”
I received all the resources in advance which helped me prep for the course. The tutor was engaging and explained complex topics really well. The exam coaching was a unique selling point for me as it got me prepared for the exams so that nerves were less of a factor. Great communication throughout, thank you Tony and the whole team.
- Kim Darkin
ITIL FAQ's
What version of your ITIL courses?
Our ITIL courses always run on the most up-to-date syllabus. The current version is ITIL 4.
Are your ITIL course accredited?
Yes, all of our ITIL training courses are accredited by Peoplcert (the only exam board for ITIL qualifications).
How does the Exam Pass Guarantee work?
With our Exam Pass Guarantee, if you do not pass the exam after attending this training course with us, you will be eligible to attend the same training again for free. Please note learners will have to pay for the examination fee which is set by the examination board. Students retaking the course are required to use any materials or books distributed to them in their original course session. Failure to provide these materials will result in the student being charged for replacement materials.
Are there any prerequisites for ITIL?
ITIL Foundation has no prerequisites.
How do I take the exams?
All ITIL exams are taken online with Peoplcert (the ITIL awarding body). Learners will be provided with exam vouchers to book their exams on a date/time they choose. Peoplecert run exams 24 hours a day, 7 day a week.
What is the structure of the exams?
The Foundation exam is multiple choice (e.g. pick one answer from four, missing word or list style questions).
Can I use any materials during the exams?
The Foundation exam is closed book - no materials are allowed.
Related Courses
IT Service Management
ITIL 4 Practitioner
3 DaysAccreditedFind out more- Fully accredited ITIL courses by Peoplecert
- Classroom, Virtual and Onsite courses with manual and exams included