ITIL Foundation v4 Swansea Training Course + Certification
> Fully Accredited ITIL® Course by Peoplecert
> Includes Course Materials, Exams & Certificates
> Expert Instructors with 5 star customer rating
> Classroom and Virtual courses with exams included
> ReAct, Access and ELCAS Funding Accepted
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This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
- IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
- Key concepts of value creation
- Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
- The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimise and automate
- The 4 dimensions of service management; Organisations and people; Information and technology; Partners and suppliers; Value streams and processes
- The ITIL service value system
- The service value chain, its inputs and outputs, and its role in supporting value streams
- Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
- Detail of how the following ITIL practices support the service value chain: – Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management; Service desk; Service level management
- The purpose of the following ITIL practices: – Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management; IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management
The ‘Foundation Certificate in IT Service Management’ is a pre-requisite for the all other ITIL-based certificates in IT service management. The examination is a 1-hour, closed book, multiple choice paper of 40 questions normally taken at the end of the course. The pass mark is 26/40.
Exam is included in the course fee.
This course includes:
- Training from an accredited ITIL trainer
- ITIL course materials
- Official ITIL 4 handbook
- Foundation exam
Course Key Points
Duration: 3 days
Exam(s): Included – taken during the course
Practice Exam(s): Included
Type: Available as Classroom, Virtual Live and In-house
Dates and Prices
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Unfortunately this courses does not currently have an online self-paced learning option.
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Participate in live instructor-led sessions from the comfort of your home or office
Learn new skills from our expert instructors, in your own time and at your own pace
Please note all published prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT. All public course bookings are subject to availability and minimum course numbers.
Why Choose NILC For Your ITIL Training?
Highly skilled trainers with real world user experience
Courses available at our venues or your offices
We are highly rated with 5 stars from Trustpilot
Learn From Home
Live instructor-led virtual courses available
Trusted & Accredited
Our ITIL courses are fully accredited by Peoplecert.
No Hidden Charges
Course materials and equipment are all provided
High Pass Rates
Our ITIL courses have high pass rates
Post Course Support
We’ll be on hand to help and answer any questions
Other Related Courses
Newport Office: NILC, 50 Commercial Road, Newport, Gwent, NP20 2PE
Cardiff Office: NILC, 13a Cathedral Road, Cardiff, CF11 9HA
Bridgend Office: NILC, Floor 1, 5 Five Bells Road, Bridgend, CF31 3HW
All quoted prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT. All course bookings are subject to availability.