ITIL Practitioner Training Course + Certification
> Fully Accredited ITIL® Course by Peoplecert
> Includes Course Materials, Exams & Certificates
> Expert Instructors with 5 star customer rating
> Classroom and Virtual courses with exams included
> ReAct, Access and ELCAS Funding Accepted
Learn from anywhere - we offer this course as a live instructor-led online virtual course that allows you to access classroom training wherever you are
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Course Information
This highly practical course is designed to show students “how” to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’. It has a holistic syllabus and combines all 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organizational Change Management with practical exercises and exam technique. The course acts as a full preparation for the ITIL practitioner examination which is sat at the end of the 3 day event.
After completing the course, students are familiar with the following aspects of ITIL:
- Understand how to define services in terms of value, cost, outcomes and risk
- Using the guiding principles of service improvement
- Anchoring programmes to the service improvement approach
- Appreciate and act on organizational change principles
- Be able to define and report using meaningful metrics
- Plan effective communications for improvement
- Be ready to sit the ITIL practitioner examination
Service Management Concepts
- Adopt and Adapt
- VOCR – Value, outcomes, costs and risks
Guiding Principles
- Focus on value
- Design for experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Collaborate
- Keep it Simple
Service improvement Approach
- What is the vision?
- Where are we now?
- Where do we want to be?
- How do we get there?
- How do we know we’ve arrived?
- How do we keep the momentum going?
Organisational Change Management (OCM)
- What is OCM?
- Sources of resistance
- People transition
- Stakeholder management
- Sponsor management
- Resistance management
- Reinforcement
Metrics and Measurements
- CSFs and KPIs
- Metric cascades and hierarchies
- Metric categories
- Assessment
- Reporting
Communication
- Issues caused by poor communication
- Benefits of good communication
- Communication essentials
- Communication principles
- Communication types
Practitioner Exam
The course leads up to the Axelos ITIL practitioner exam. Successfully passing (70%) the 1 hour 45 minute, open book examination, consisting of 40 case study based multiple-choice questions, leads to the ITIL practitioner certificate. This is worth 3 credits towards the ITIL expert award. This version of the course involves preparing and sitting the exam at the end of the class.
Exam is included in the course fee.
The following will be included in this ITIL Practitioner training course:
- ITIL® Practitioner level Examination
- Pre-course learning material
- ITIL course materials
- Accredited ITIL® Instructor
- Certificate
- Refreshments
Course Key Points
Duration: 3 days
Accredited: Yes
Exam(s): Included – taken during the course
Practice Exam(s): Included
Type: Available as Classroom, Virtual Live and In-house
Dates and Prices
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Learn new skills from our expert instructors in your own time and at your own pace.
Unfortunately this courses does not currently have an online self-paced learning option.
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Interact in person with our expert instructors in venues throughout the UK
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Participate in live instructor-led sessions from the comfort of your home or office
Online Self-Paced
Learn new skills from our expert instructors, in your own time and at your own pace
Please note all published prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT. All public course bookings are subject to availability and minimum course numbers.
Why Choose NILC For Your ITIL Training?
Experienced Trainers
Highly skilled trainers with real world user experience
Multiple Location
Courses available at our venues or your offices
Highly Rated
We are highly rated with 5 stars from Trustpilot
Learn From Home
Live instructor-led virtual courses available
Trusted & Accredited
Our ITIL courses are fully accredited by Peoplecert.
No Hidden Charges
Course materials and equipment are all provided
High Pass Rates
Our ITIL courses have high pass rates
Post Course Support
We’ll be on hand to help and answer any questions
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Newport Office: NILC, 50 Commercial Road, Newport, Gwent, NP20 2PE
Cardiff Office: NILC, 13a Cathedral Road, Cardiff, CF11 9HA
Bridgend Office: NILC, Floor 1, 5 Five Bells Road, Bridgend, CF31 3HW
All quoted prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT. All course bookings are subject to availability.