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ITIL Practitioner Training Course + Certification

>  Fully Accredited ITIL® Course by Peoplecert

>  Includes Course Materials, Exams & Certificates

>  Expert Instructors with 5 star customer rating

> Classroom and Virtual courses with exams included

>  ReAct, Access and ELCAS Funding Accepted

Learn from home - we offer this course as a live instructor-led virtual session delivered by the same expert trainers as our classroom courses

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Course Information

This highly practical course is designed to show students “how” to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’. It has a holistic syllabus and combines all 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organizational Change Management with practical exercises and exam technique. The course acts as a full preparation for the ITIL practitioner examination which is sat at the end of the 3 day event.

After completing the course, students are familiar with the following aspects of ITIL:

  • Understand how to define services in terms of value, cost, outcomes and risk
  • Using the guiding principles of service improvement
  • Anchoring programmes to the service improvement approach
  • Appreciate and act on organizational change principles
  • Be able to define and report using meaningful metrics
  • Plan effective communications for improvement
  • Be ready to sit the ITIL practitioner examination

Service Management Concepts

  • Adopt and Adapt
  • VOCR – Value, outcomes, costs and risks

Guiding Principles

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it Simple

Service improvement Approach

  • What is the vision?
  • Where are we now?
  • Where do we want to be?
  • How do we get there?
  • How do we know we’ve arrived?
  • How do we keep the momentum going?

Organisational Change Management (OCM)

  • What is OCM?
  • Sources of resistance
  • People transition
  • Stakeholder management
  • Sponsor management
  • Resistance management
  • Reinforcement

Metrics and Measurements

  • CSFs and KPIs
  • Metric cascades and hierarchies
  • Metric categories
  • Assessment
  • Reporting

Communication

  • Issues caused by poor communication
  • Benefits of good communication
  • Communication essentials
  • Communication principles
  • Communication types

Practitioner Exam

The course leads up to the Axelos ITIL practitioner exam. Successfully passing (70%) the 1 hour 45 minute, open book examination, consisting of 40 case study based multiple-choice questions, leads to the ITIL practitioner certificate. This is worth 3 credits towards the ITIL expert award. This version of the course involves preparing and sitting the exam at the end of the class.

Exam is included in the course fee.

The following will be included in this ITIL Practitioner training course:

  • ITIL® Practitioner level Examination
  • Pre-course learning material
  • ITIL course materials
  • Accredited ITIL® Instructor
  • Certificate
  • Refreshments

 

Course Key Points


Duration: 3 days

Accredited: Yes

Exam(s): Included – taken during the course

Practice Exam(s): Included

Type: Available as Classroom, Virtual Live and In-house

Dates and Prices

Can’t find the course dates or training location you are looking for? We’ll try our best to accommodate.

Enter your training requirements below and a member of our team will be in contact with you to discuss them further.

 

14 + 5 =

Save time and money by letting our expert trainers come to your offices. 

Enter your onsite training requirements below and a member of our team will be in contact with you to discuss them further.

 

8 + 14 =

Looking to book 4 or more delegates onto a single course?

Enter your group training requirements below and a member of our team will be in contact with you to discuss them further.

 

3 + 11 =

Learn new skills from our expert instructors in your own time and at your own pace. 

Unfortunately this courses does not currently have an online self-paced learning option.

 

Can't find the course dates, location or delivery type you are looking for? Fill out the Request Dates form above and we'll try our best to accommodate. 

Classroom Courses

 Interact in person with our expert instructors in venues throughout the UK

Virtual-Live Courses

Participate in live instructor-led sessions from the comfort of your home or office

Online Self-Paced

Learn new skills from our expert instructors, in your own time and at your own pace

Please note all published prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT. All public course bookings are subject to availability and minimum course numbers.

Why Choose NILC For Your ITIL Training?

 

Experienced Trainers

Highly skilled trainers with real world user experience

Multiple Location

Courses available at our venues or your offices

Highly Rated

We are highly rated with 5 stars from Trustpilot

Learn From Home

Live instructor-led virtual courses available

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Trusted & Accredited

Our ITIL courses are fully accredited by Peoplecert.

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No Hidden Charges

Course materials and equipment are all provided

High Pass Rates

Our ITIL courses have high pass rates

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Post Course Support

We’ll be on hand to help and answer any questions

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All quoted prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT.
All course bookings are subject to availability.