CompTIA A+
Level: Foundation
Build Essential Skills for an IT Support Career
Learn to Install, Configure & Troubleshoot Hardware and Software
Prepare for CompTIA A+ Core 1 & Core 2 Certification Exams
Official CompTIA Materials & Both Exam Vouchers Included
Exam Pass Guarantee Included*
Welsh Government Funding Accepted
Get this course for FREE with PLA Digital Funding!
Course Overview
Duration:
5 Days (9am-5pm)
Accredited:
Yes
Exams:
Included
Funding:
PLA, PLA Digital, ReAct
Type:
Classroom, Online, Onsite, Virtual
Company group booking discount available
Course Overview
Duration:
5 Days (9am-5pm)
Accredited:
Yes
Exams:
Included
Funding:
PLA, PLA Digital, ReAct
Type:
Classroom, Online, Onsite, Virtual
Company group booking discount available
This CompTIA A+ Accelerated course develops the foundational knowledge and practical skills needed to support users, maintain devices and resolve everyday IT problems.
Delegates will explore computer hardware, operating systems, networking, security, and troubleshooting, along with the communication and operational practices required in technical support roles.
This five-day course prepares delegates for both CompTIA A+ V15 examinations: Core 1 (220-1201) and Core 2 (220-1202).
Target Audience
This course is suitable for:
- Aspiring IT support professionals and help desk technicians
- Desktop support technicians
- Technical staff seeking certification to demonstrate their existing skills
- Career changers moving into IT support
By The End of This Course, You Will Be Able To:
- Configure and maintain computers, mobile devices and peripherals.
- Set up basic wired and wireless networks.
- Support Windows, macOS and Linux systems.
- Diagnose hardware, connectivity and software faults.
- Apply security measures and address malware.
- Explain virtualisation and cloud computing.
- Support backup and recovery activities.
- Use professional communication, documentation and safe working practices.
- Prepare for both CompTIA A+ examinations.
This CompTIA A+ Accelerated course develops the foundational knowledge and practical skills needed to support users, maintain devices and resolve everyday IT problems.
Delegates will explore computer hardware, operating systems, networking, security, and troubleshooting, along with the communication and operational practices required in technical support roles.
This five-day course prepares delegates for both CompTIA A+ V15 examinations: Core 1 (220-1201) and Core 2 (220-1202).
Target Audience
This course is suitable for:
- Aspiring IT support professionals and help desk technicians
- Desktop support technicians
- Technical staff seeking certification to demonstrate their existing skills
- Career changers moving into IT support
By The End of This Course, You Will Be Able To:
- Configure and maintain computers, mobile devices and peripherals.
- Set up basic wired and wireless networks.
- Support Windows, macOS and Linux systems.
- Diagnose hardware, connectivity and software faults.
- Apply security measures and address malware.
- Explain virtualisation and cloud computing.
- Support backup and recovery activities.
- Use professional communication, documentation and safe working practices.
- Prepare for both CompTIA A+ examinations.
CompTIA A+
Supporting Operating Systems
- Identify Common Operating Systems
- Troubleshooting Methodology
- Use Windows Features and Tools
- Manage Files in Windows
- Manage Disks in Windows
- Manage Devices in Windows
Installing and Configuring PC Components
- Use Appropriate Safety Procedures
- PC Components
- Common Connection Interfaces
- Install Peripheral Devices
Installing, Configuring and Troubleshooting Display and Multimedia Devices
- Install and Configure Display Devices
- Troubleshoot Display Devices
- Install and Configure Multimedia Devices
Installing, Configuring and Troubleshooting Storage Devices
- Install System Memory
- Install and Configure Mass Storage Devices
- Install and Configure Removable Storage
- Configure RAID
- Troubleshoot Storage Devices
Installing, Configuring and Troubleshooting Internal System Components
- Install and Upgrade CPUs
- Configure and Update BIOS/UEFI
- Install Power Supplies
- Troubleshoot Internal System Components
- Configure a Custom PC
Installing, Configuring and Maintaining Operating Systems
- Configure and Use Linux
- Configure and Use macOS
- Install and Upgrade Operating Systems
- Maintain OSs
Maintaining and Troubleshooting Microsoft Windows
- Install and Manage Windows Applications
- Manage Windows Performance
- Troubleshoot Windows
Network Infrastructure Concepts
- Wired Networks
- Network Hardware Devices
- Wireless Networks
- Internet Connection Types
- Network Configuration Concepts
- Network Services
Configuring and Troubleshooting Networks
- Configure Network Connection Settings
- Install and Configure SOHO Networks
- Configure SOHO Network Security
- Configure Remote Access
- Troubleshoot Network Connections
- Install and Configure IoT Devices
Managing Users, Workstations and Shared Resources
- Manage Users
- Configure Shared Resources
- Configure Active Directory Accounts and Policies
Implementing Client Virtualisation and Cloud Computing
- Configure Client-Side Virtualisation
- Cloud Computing Concepts
Security Concepts
- Logical Security Concepts
- Threat and Vulnerabilities
- Physical Security Measures
Securing Workstations and Data
- Implement Security Best Practices
- Implement Data Protection Policies
- Protect Data During Incident Response
Troubleshooting Workstation Security Issues
- Detect, Remove and Prevent Malware
- Troubleshoot Common Workstation Security Issues
Supporting and Troubleshooting Laptops
- Use Laptop Features
- Install and Configure Laptop Hardware
- Troubleshoot Common Laptop Issues
Supporting and Troubleshooting Mobile Devices
- Mobile Device Types
- Connect and Configure Mobile Device Accessories
- Configure Mobile Device Network Connectivity
- Support Mobile Apps
- Secure Mobile Devices
- Troubleshoot Mobile Device Issues
Installing, Configuring and Troubleshooting Print Devices
- Maintain Laser Printers
- Maintain Inkjet Printers
- Maintain Impact, Thermal, and 3D Printers
- Install and Configure Printers
- Troubleshoot Print Device Issues
- Install and Configure Imaging Devices
Implementing Operational Procedures
- Environmental Impacts and Controls
- Create and Maintain Documentation
- Use Basic Change Management Best Practices
- Implement Disaster Prevention and Recovery Methods
- Basic Scripting Concepts
- Professionalism and Communication
CompTIA A+
Supporting Operating Systems
- Identify Common Operating Systems
- Troubleshooting Methodology
- Use Windows Features and Tools
- Manage Files in Windows
- Manage Disks in Windows
- Manage Devices in Windows
Installing and Configuring PC Components
- Use Appropriate Safety Procedures
- PC Components
- Common Connection Interfaces
- Install Peripheral Devices
Installing, Configuring and Troubleshooting Display and Multimedia Devices
- Install and Configure Display Devices
- Troubleshoot Display Devices
- Install and Configure Multimedia Devices
Installing, Configuring and Troubleshooting Storage Devices
- Install System Memory
- Install and Configure Mass Storage Devices
- Install and Configure Removable Storage
- Configure RAID
- Troubleshoot Storage Devices
Installing, Configuring and Troubleshooting Internal System Components
- Install and Upgrade CPUs
- Configure and Update BIOS/UEFI
- Install Power Supplies
- Troubleshoot Internal System Components
- Configure a Custom PC
Installing, Configuring and Maintaining Operating Systems
- Configure and Use Linux
- Configure and Use macOS
- Install and Upgrade Operating Systems
- Maintain OSs
Maintaining and Troubleshooting Microsoft Windows
- Install and Manage Windows Applications
- Manage Windows Performance
- Troubleshoot Windows
Network Infrastructure Concepts
- Wired Networks
- Network Hardware Devices
- Wireless Networks
- Internet Connection Types
- Network Configuration Concepts
- Network Services
Configuring and Troubleshooting Networks
- Configure Network Connection Settings
- Install and Configure SOHO Networks
- Configure SOHO Network Security
- Configure Remote Access
- Troubleshoot Network Connections
- Install and Configure IoT Devices
Managing Users, Workstations and Shared Resources
- Manage Users
- Configure Shared Resources
- Configure Active Directory Accounts and Policies
Implementing Client Virtualisation and Cloud Computing
- Configure Client-Side Virtualisation
- Cloud Computing Concepts
Security Concepts
- Logical Security Concepts
- Threat and Vulnerabilities
- Physical Security Measures
Securing Workstations and Data
- Implement Security Best Practices
- Implement Data Protection Policies
- Protect Data During Incident Response
Troubleshooting Workstation Security Issues
- Detect, Remove and Prevent Malware
- Troubleshoot Common Workstation Security Issues
Supporting and Troubleshooting Laptops
- Use Laptop Features
- Install and Configure Laptop Hardware
- Troubleshoot Common Laptop Issues
Supporting and Troubleshooting Mobile Devices
- Mobile Device Types
- Connect and Configure Mobile Device Accessories
- Configure Mobile Device Network Connectivity
- Support Mobile Apps
- Secure Mobile Devices
- Troubleshoot Mobile Device Issues
Installing, Configuring and Troubleshooting Print Devices
- Maintain Laser Printers
- Maintain Inkjet Printers
- Maintain Impact, Thermal, and 3D Printers
- Install and Configure Printers
- Troubleshoot Print Device Issues
- Install and Configure Imaging Devices
Implementing Operational Procedures
- Environmental Impacts and Controls
- Create and Maintain Documentation
- Use Basic Change Management Best Practices
- Implement Disaster Prevention and Recovery Methods
- Basic Scripting Concepts
- Professionalism and Communication
Delegates must pass both examinations from the same version to achieve CompTIA A+ certification. You cannot combine exams from different versions.
Core 1
- Examination code: 220-1201
- Passing score: 675 on a scale of 900
Core 2
- Examination code: 220-1202
- Passing score: 700 on a scale of 900
The following applies to each examination:
- Version: V15
- Duration: 90 minutes
- Number of questions: Maximum of 90
- Question format: Multiple-choice, drag-and-drop and performance-based questions
- Open book: No
- Delivery: Online proctored examination or at a Pearson VUE test centre
Delegates must pass both examinations from the same version to achieve CompTIA A+ certification. You cannot combine exams from different versions.
Core 1
- Examination code: 220-1201
- Passing score: 675 on a scale of 900
Core 2
- Examination code: 220-1202
- Passing score: 700 on a scale of 900
The following applies to each examination:
- Version: V15
- Duration: 90 minutes
- Number of questions: Maximum of 90
- Question format: Multiple-choice, drag-and-drop and performance-based questions
- Open book: No
- Delivery: Online proctored examination or at a Pearson VUE test centre
- Five days of instructor-led training and exam preparation delivered by an accredited CompTIA trainer.
- Official CompTIA courseware and learning materials.
- Two CompTIA A+ certification examination vouchers included: one for Core 1 and one for Core 2. Examination vouchers are usually valid for up to 12 months from the date of issue; however, CompTIA requirements or funding rules for schemes such as PLA, ReAct or other government-funded programmes may require learners to sit their examinations within a shorter timeframe. Learners must meet the examination deadlines confirmed by NILC.
- Exam Pass Guarantee – if you do not pass an examination after attending the course, you can retake the same training with NILC at no additional cost. You will only need to pay the examination fee charged by the exam provider. Applies to instructor-led courses only.
- Five days of instructor-led training and exam preparation delivered by an accredited CompTIA trainer.
- Official CompTIA courseware and learning materials.
- Two CompTIA A+ certification examination vouchers included: one for Core 1 and one for Core 2. Examination vouchers are usually valid for up to 12 months from the date of issue; however, CompTIA requirements or funding rules for schemes such as PLA, ReAct or other government-funded programmes may require learners to sit their examinations within a shorter timeframe. Learners must meet the examination deadlines confirmed by NILC.
- Exam Pass Guarantee – if you do not pass an examination after attending the course, you can retake the same training with NILC at no additional cost. You will only need to pay the examination fee charged by the exam provider. Applies to instructor-led courses only.
Delegates should have a basic understanding of computer usage and operating systems. CompTIA Tech+ is recommended but not essential.
CompTIA recommends 12 months of hands-on experience as an IT support specialist. This is recommended experience, not a mandatory entry requirement.
Delegates should have a basic understanding of computer usage and operating systems. CompTIA Tech+ is recommended but not essential.
CompTIA recommends 12 months of hands-on experience as an IT support specialist. This is recommended experience, not a mandatory entry requirement.
How does NILC’s Exam Pass Guarantee work?
If you do not pass after attending NILC’s instructor-led A+ course, you can repeat the same training free of charge. You will still need to pay the examination provider’s resit fee.
Who is the CompTIA A+ course suitable for?
A+ is suitable for aspiring IT support specialists, help desk technicians and desktop support professionals. It develops foundational skills for entry-level technical support roles.
What experience should I have before attending?
NILC expects basic computer and operating system knowledge; Tech+ is recommended but not essential. CompTIA recommends 12 months of hands-on IT support experience as preparation for the examinations.
How does NILC’s Exam Pass Guarantee work?
If you do not pass after attending NILC’s instructor-led A+ course, you can repeat the same training free of charge. You will still need to pay the examination provider’s resit fee.
Who is the CompTIA A+ course suitable for?
A+ is suitable for aspiring IT support specialists, help desk technicians and desktop support professionals. It develops foundational skills for entry-level technical support roles.
What experience should I have before attending?
NILC expects basic computer and operating system knowledge; Tech+ is recommended but not essential. CompTIA recommends 12 months of hands-on IT support experience as preparation for the examinations.
Dates & Prices
Upcoming Courses
Live Instructor-Led Virtual
Spaces: Available
Start Date: Mon 07 December 2026
Live Instructor-Led Virtual
Spaces: Available
Start Date:
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How we deliver our courses
Virtual
Our virtual courses allow you to access live instructor-led training from the same expert instructors that deliver our classroom courses, without leaving the comfort of your home or office. All virtual courses are fully interactive, and learners can communicate with their trainer and peers at any time.
Many of our virtual courses are also recorded, so you can recap over the content you learnt as many time as you wish.
Classroom
Our classroom courses allow you to learn and interact face-to-face with our expert instructors in a comfortable and modern training environment. All of our classroom based courses take place at NILC centers, or high quality training facilities, and include all required IT and physical equipment.
We also limit our class sizes to help promote better discussions and to ensure your learning experience is comfortable as possible.
Onsite
Save time and hassle by arranging for one of our expert instructors to come to you. Our onsite courses allow you to learn in a location of your choosing, and you can train as many or as few people as you want – from a single person or team to whole departments. We can also fully customize the course content to the specific requirements of your business or project.
We offer onsite courses throughout the UK and it can be a great team building opportunity for colleagues to come together, bond and discuss.
Online
Our Online Self Paced courses allow you to learn new skills from our expert instructors, in your own time and at your own pace. Our flexible online learning platform allows you to access content on your computer, tablet or mobile device, whether you’re on the move or at home. All our online courses come with immediate access and you can start learning straight away, from any internet enabled compatible device.
We also offer online email support from our expert instructors, so they’re always on hand and happy to help you with any questions which may arise.
Why choose NILC for your training?
Award-Winning Training with Industry-Leading Customer Satisfaction
Trusted Training Partner by Colleges, Government Organisations and Businesses
UK-Based Trainers with Real-World Industry Experience
Family-Run Business with Customer Service at Its Core
Rated Excellent on Trustpilot with 950+ Customer Reviews
Our learners rate us 'Excellent' on Trustpilot
Frequently Asked Questions
If you do not pass after attending NILC’s instructor-led A+ course, you can repeat the same training free of charge. You will still need to pay the examination provider’s resit fee.
A+ is suitable for aspiring IT support specialists, help desk technicians and desktop support professionals. It develops foundational skills for entry-level technical support roles.
NILC expects basic computer and operating system knowledge; Tech+ is recommended but not essential. CompTIA recommends 12 months of hands-on IT support experience as preparation for the examinations.
A+ is a foundational qualification, but the five-day format is intensive. Learners with limited practical experience should discuss their suitability with NILC and allow time to revise and practise before taking the exams.
Core 1 covers mobile devices, networking, computer hardware, virtualisation, cloud computing, and hardware and network troubleshooting.
Core 2 covers operating systems, security, software troubleshooting and operational procedures, including documentation, professional communication, safety, backups and recovery.
Yes. You must pass Core 1 (220-1201) and Core 2 (220-1202). Both exams must come from the same version; you cannot combine a V15 exam with one from another version.
Each exam lasts 90 minutes and includes up to 90 questions, including multiple-choice, drag-and-drop, and performance-based questions.
The passing scores are 675 for Core 1 and 700 for Core 2, each on a 900-point scale.
The course includes five days of instructor-led training and exam preparation, official CompTIA materials, and separate examination vouchers for Core 1 and Core 2.
NILC offers classroom, live virtual and onsite training. Eligible learners may qualify for PLA, PLA Digital or ReAct+ funding. Contact NILC to confirm eligibility and dates.
Frequently Asked Questions
If you do not pass after attending NILC’s instructor-led A+ course, you can repeat the same training free of charge. You will still need to pay the examination provider’s resit fee.
A+ is suitable for aspiring IT support specialists, help desk technicians and desktop support professionals. It develops foundational skills for entry-level technical support roles.
NILC expects basic computer and operating system knowledge; Tech+ is recommended but not essential. CompTIA recommends 12 months of hands-on IT support experience as preparation for the examinations.
A+ is a foundational qualification, but the five-day format is intensive. Learners with limited practical experience should discuss their suitability with NILC and allow time to revise and practise before taking the exams.
Core 1 covers mobile devices, networking, computer hardware, virtualisation, cloud computing, and hardware and network troubleshooting.
Core 2 covers operating systems, security, software troubleshooting and operational procedures, including documentation, professional communication, safety, backups and recovery.
Yes. You must pass Core 1 (220-1201) and Core 2 (220-1202). Both exams must come from the same version; you cannot combine a V15 exam with one from another version.
Each exam lasts 90 minutes and includes up to 90 questions, including multiple-choice, drag-and-drop, and performance-based questions.
The passing scores are 675 for Core 1 and 700 for Core 2, each on a 900-point scale.
The course includes five days of instructor-led training and exam preparation, official CompTIA materials, and separate examination vouchers for Core 1 and Core 2.
NILC offers classroom, live virtual and onsite training. Eligible learners may qualify for PLA, PLA Digital or ReAct+ funding. Contact NILC to confirm eligibility and dates.
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