CompTIA A+

Exam pass guarantee included*

Learn with Wales leading CompTIA training provider

Fully accredited courses by CompTIA

Official CompTIA course materials provided

Classroom, Onsite and Virtual courses available

Certified trainers with 5 Star customer ratings

Welsh Government funding accepted

Duration: 5 Days
Accredited: Yes
Exams: Included
Funding: Accepted
Type: Classroom, Online, Onsite, Virtual
Company group booking discount available

Get this course for FREE with PLA Digital Funding

Live-Instructor or Online Self-Paced Courses Available

Course Information

Course Overview

CompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today’s digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.

The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy, IoT, Scripting, Virtualisation and Cloud.

This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.

After completing this course you should be able to:

  • Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
  • Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals
  • Implement basic data backup and recovery methods and apply data storage and management best practices
  • Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening
  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support

Outline

CompTIA A+

Supporting Operating Systems

  • Identify Common Operating Systems
  • Troubleshooting Methodology
  • Use Windows Features and Tools
  • Manage Files in Windows
  • Manage Disks in Windows
  • Manage Devices in Windows

Installing and Configuring PC Components

  • Use Appropriate Safety Procedures
  • PC Components
  • Common Connection Interfaces
  • Install Peripheral Devices

Installing, Configuring and Troubleshooting Display and Multimedia Devices

  • Install and Configure Display Devices
  • Troubleshoot Display Devices
  • Install and Configure Multimedia Devices

Installing, Configuring and Troubleshooting Storage Devices

  • Install System Memory
  • Install and Configure Mass Storage Devices
  • Install and Configure Removable Storage
  • Configure RAID
  • Troubleshoot Storage Devices

Installing, Configuring and Troubleshooting Internal System Components

  • Install and Upgrade CPUs
  • Configure and Update BIOS/UEFI
  • Install Power Supplies
  • Troubleshoot Internal System Components
  • Configure a Custom PC

Installing, Configuring and Maintaining Operating Systems

  • Configure and Use Linux
  • Configure and Use macOS
  • Install and Upgrade Operating Systems
  • Maintain OSs

Maintaining and Troubleshooting Microsoft Windows

  • Install and Manage Windows Applications
  • Manage Windows Performance
  • Troubleshoot Windows

Network Infrastructure Concepts

  • Wired Networks
  • Network Hardware Devices
  • Wireless Networks
  • Internet Connection Types
  • Network Configuration Concepts
  • Network Services

Configuring and Troubleshooting Networks

  • Configure Network Connection Settings
  • Install and Configure SOHO Networks
  • Configure SOHO Network Security
  • Configure Remote Access
  • Troubleshoot Network Connections
  • Install and configure IoT Devices

Managing Users, Workstations and Shared Resources

  • Manage Users
  • Configure Shared Resources
  • Configure Active Directory Accounts and Policies

Implementing Client Virtualization and Cloud Computing

  • Configure Client-Side Virtualization
  • Cloud Computing Concepts

Security Concepts

  • Logical Security Concepts
  • Threat and Vulnerabilities
  • Physical Security Measures

Securing Workstations and Data

  • Implement Security Best Practices
  • Implement Data Protection Policies
  • Protect Data During Incident Response

Troubleshooting Workstation Security Issues

  • Detect, Remove and Prevent Malware
  • Troubleshoot Common Workstation Security Issues

Supporting and Troubleshooting Laptops

  • Use Laptop Features
  • Install and Configure Laptop Hardware
  • Troubleshoot Common Laptop Issues

Supporting and Troubleshooting Mobile Devices

  • Mobile Device Types
  • Connect and Configure Mobile Device Accessories
  • Configure Mobile Device Network Connectivity
  • Support Mobile Apps
  • Secure Mobile Devices
  • Troubleshoot Mobile Device Issues

Installing, Configuring and Troubleshooting Print Devices

  • Maintain Laser Printers
  • Maintain Inkjet Printers
  • Maintain Impact, Thermak and 3D Printers
  • Install and Configure Printers
  • Troubleshoot Print Device Issues
  • Install and Configure Imaging Devices

Implementing Operational Procedures

  • Environmental Impacts and Controls
  • Create and Maintain Documentation
  • Use Basic Change Management Best Practices
  • Implement Disaster Prevention and Recovery Methods
  • Basic Scripting Concepts
  • Professionalism and Communication

Assessment

CompTIA A+ (Core 1 and Core 2)

  • Quantity – 2 x exams – Core 1 and Core 2
  • Exam time: 90 minutes per exam
  • Multiple-choice style, drag and drops and performance based
  • Questions: 90 per exam
  • Core 1 pass mark: 675 (on a scale of 900)
  • Core 2 pass mark: 700 (on a scale of 900)
  • Closed-book exam (i.e. no reference materials are allowed during the exam)

What's Included

  • 5-days training and exam preparation from NILC’s accredited CompTIA trainer
  • Official CompTIA course notes and materials
  • CompTIA Core 1 examination voucher – valid for 12 months
  • CompTIA Core 2 examination voucher – valid for 12 months
  • Exam Pass Guarantee – if you do not pass the exam after attending this training course with us, you will be eligible to attend the same training again for free. All that will be payable is the examination fee which is charged by the examination board. Applies to instructor-led courses only.

Dates & Prices

Upcoming Courses

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Why choose NILC for your training?

Learn why we should be your training provider of choice.

Awarding Winning Training Courses with industry leading customer satisfaction rates

A family business with customer service at the heart of everything we do

Trusted Training Partner to multiple colleges, government departments, businesses and unions

UK based Trainers that are industry experts and fully qualified

Rated "Excellent" with over 500+ Trustpilot Reviews

How we deliver our courses

Virtual
Classroom
Onsite
Online

Virtual

Our virtual courses allow you to access live instructor-led training from the same expert instructors that deliver our classroom courses, without leaving the comfort of your home or office. All virtual courses are fully interactive, and learners can communicate with their trainer and peers at any time.

Many of our virtual courses are also recorded, so you can recap over the content you learnt as many time as you wish.

Classroom

Our classroom courses allow you to learn and interact face-to-face with our expert instructors in a comfortable and modern training environment. All of our classroom based courses take place at NILC centers, or high quality training facilities, and include all required IT and physical equipment.

We also limit our class sizes to help promote better discussions and to ensure your learning experience is comfortable as possible.

Onsite

Save time and hassle by arranging for one of our expert instructors to come to you. Our onsite courses allow you to learn in a location of your choosing, and you can train as many or as few people as you want – from a single person or team to whole departments. We can also fully customize the course content to the specific requirements of your business or project.

We offer onsite courses throughout the UK and it can be a great team building opportunity for colleagues to come together, bond and discuss.

Online

Our Online Self Paced courses allow you to learn new skills from our expert instructors, in your own time and at your own pace. Our flexible online learning platform allows you to access content on your computer, tablet or mobile device, whether you’re on the move or at home. All our online courses come with immediate access and you can start learning straight away, from any internet enabled compatible device.

We also offer online email support from our expert instructors, so they’re always on hand and happy to help you with any questions which may arise.

Why choose NILC for your training?

Learn why we should be your training provider of choice.

Awarding Winning Training Courses with industry leading customer satisfaction rates

A family business with customer service at the heart of everything we do

Trusted Training Partner to multiple colleges, government departments, businesses and unions

UK based Trainers that are industry experts and fully qualified

Rated "Excellent" with over 500+ Trustpilot Reviews

Testimonials

“Highly Recommended”

A complex course subject was delivered clearly and with great passion and enthusiasm by our tutor. Subjects were explained in clear, real-life examples. Without doubt, I'm sure my successful result is in large part due to his experience and skill in this area.

- Neil Wilson

“Fantastic Course Thank You”

Fantastic course. Amazing from start to finish. Julie was absolutely outstanding. She was professional and has given me the knowledge and confidence to continue my studies. I cant thank Karim and team enough.

- Jodie Gee

“Great Tuition"

Great tuition. Felt really comfortable to ask questions and the course was engaging. Tony and Karim were brilliant.

- Amy Jones

“Great Instructor”

Great instructor. Well delivered and knows the subject inside and out. Friendly and provides a warm atmosphere conducive for feeling relaxed. A lot of context to cover in a short time.

- David Schofield

“Five Star Quality Course”

I received all the resources in advance which helped me prep for the course. The tutor was engaging and explained complex topics really well. The exam coaching was a unique selling point for me as it got me prepared for the exams so that nerves were less of a factor. Great communication throughout, thank you Tony and the whole team.

- Kim Darkin

CompTIA FAQ's

How do I take my CompTIA exam?

You can take a CompTIA certification exam either online or in-person at a Person VUE test center.

I want to work in IT, but I don’t know where to start. Which certification is best for me?

The CompTIA IT Fundamentals (ITF+) certification is recommended for career-changers and students preparing to enter the IT workforce. That’s because CompTIA ITF+ helps professionals decide if a career in IT is right for them or to develop a broader understanding of IT. The CompTIA Career Pathway showcases different paths you can take and the certifications within that pathway. If you already have some technical knowledge but need credentials to get your foot in the door, check out CompTIA A+. This certification is the industry standard for entry-level IT jobs, including technical support specialist and help desk technician.

Why should I choose CompTIA?

There are a lot of other certifications out there. It depends on what area you’re looking to get certified in and which companies offer those certifications. CompTIA is vendor-neutral, so the skills you learn can be applied to any product. Other certifications, such as Cisco and Microsoft, are vendor-specific, meaning that the skills you learn only focus on a specific product. Starting with a vendor-neutral certification like CompTIA’s can help you build a foundation of skills that allows you to dive deeper with a vendor-specific certification.

What skills do I need to be successful in IT?

IT pros must actively acquire new skills to keep up with evolving technology. These in-demand skills will keep you competitive and functioning well in your IT career, regardless of what the future holds. The most sought out IT skills include not only technical skills – such as cloud computing, programming and tech support – but also professional skills like project management, communication and problem solving.

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