Supporting and Troubleshooting Windows 10 (10982) Supporting and Troubleshooting Windows 10 (10982) Training Course

Supporting and Troubleshooting Windows 10 (10982) Training Course

>  Certification Preparation Training Course

>  Available in venues throughout Wales

>  Classroom and Virtual courses available 

>  Onsite and customised courses available

>  ReAct and Access funding accepted

Learn from anywhere - we offer this course as a live instructor-led online virtual course that allows you to access classroom training wherever you are

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Course Information

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Module 1: Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps
  • Troubleshooting Tools

Lab : Implementing a Troubleshooting Methodology

  • Implementing a Troubleshooting Methodology

Lab : Using Troubleshooting Tools

  • Using Troubleshooting Tools

Module 2: Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Service Issues
  • Recovering BitLocker-Protected Drives

Lab : Troubleshooting Startup Issues

  • Resolving a Startup Issue (1)
  • Resolving a Startup Issue (2)

Lab : Recovering BitLocker-Encrypted Drives

  • Recovering a BitLocker-Encrypted Drive
  • Creating a New BitLocker Password

Module 3: Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Drivers Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

Lab : Troubleshooting Device Driver Issues

  • Troubleshooting a Missing Device Driver
  • Resolving Hardware Problems
  • Resolving Device Driver Problems
  • Configuring Group Policy Settings to Control Device Installation

Lab : Troubleshooting Hardware Issues

  • Diagnosing Memory and Troubleshooting Failed Disk Redundancy
  • Accessing a Volume from a Failed Computer

Module 4: Troubleshooting Remote Computers

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance

  • Using Remote Desktop
  • Using Remote Assistance

Lab : Troubleshooting a Remote Computer By Using Windows PowerShell

  • Using Windows PowerShell Remoting

Module 5: Resolving Issues with Network Connectivity

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

Lab : Resolving Network Connectivity Issues

  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Troubleshooting a Wireless Network

Module 6: Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues

Lab : Troubleshooting Issues with Group Policy Application

  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
  • Resolving Group Policy Application (3)

Lab : Resolving Issues with Group Policy

  • Resolving Group Policy Application (1)

Module 7: Troubleshooting User Settings

  • Troubleshooting Sign-In Issues
  • Troubleshooting the Application of User Settings

Lab : Troubleshooting Sign-In Issues

  • Resolving Sign-In Issue 1
  • Resolving Sign-In Issue 2

Lab : Troubleshooting the Application of User Settings

  • Resolving a Folder Redirection Issue

Module 8: Troubleshooting Remote Connectivity

  • Troubleshooting Issues with VPN Connectivity
  • Troubleshooting DirectAccess

Lab : Troubleshooting VPN Connectivity

  • Troubleshoot VPN Connectivity Issue 1
  • Troubleshoot VPN Connectivity Issue 2

Lab : Configuring and Troubleshooting DirectAccess

  • Prepare the DirectAccess Implementation
  • Configuring and Verifying Client-Side Settings for DirectAccess
  • Troubleshooting DirectAccess

Module 9: Troubleshooting Resource Access within a Domain

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Issues with Printer Access

Lab : Troubleshooting File-Access Issues

  • Resolving a File-Access Issue (1)
  • Resolving a File-Access Issue (2)
  • Resolving a File-Access Issue (3)

Lab : Troubleshooting Access to Encrypted Files

  • Encrypting and Recovering Access to Encrypted Files

Lab : Troubleshooting Printer Issues

  • Resolving a Printer Issue (1)
  • Resolving a Printer Issue (2)

Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members

  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members

  • Troubleshooting Work Folders 1
  • Troubleshooting Work Folders 2
  • Troubleshooting OneDrive for Business

Module 11: Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps
  • Troubleshooting Access to Company Web Applications

Lab : Troubleshooting Desktop Apps

  • Troubleshooting AppLocker Policy Applications
  • Troubleshooting Application Compatibility Issues

Lab : Troubleshooting Access to Company Web Applications

  • Troubleshooting Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues

Module 12: Maintaining Windows 10

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

Lab : Monitoring and Troubleshooting Performance

  • Resolve a Performance-Related Issue
  • Resolve a CPU-Related Performance Issue
  • Resolve a Disk-Related Performance Issue

Module 13: Recovering Data and Operating Systems

  • File Recovery in Windows 10
  • Recovering an Operating System

Lab : Recovering Data

  • Resolving Issues with Previous Versions

Lab : Provisioning Computers to Comply with Company Standards

  • Provisioning a Computer to Comply with Company Standards

This course prepares candidates to take the Microsoft official exam.

Please note the exams are not included in the course and must be booked separately through Pearson Vue.

This course includes:

  • Training from a Microsoft Certified Trainer (MCT)
  • Computer / Laptop to use for the duration of the course
  • Microsoft official courseware
  • Online labs (if available)
  • Refreshments

Course Key Points


Duration: 5 days

Accredited: Available

Exam(s): Not Included

Practice Exam(s): Not Included

Type: Available as Classroom, Virtual Live and In-house

Dates and Prices

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All quoted prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT. All course bookings are subject to availability.