Supporting and Troubleshooting Windows 10 (10982) Cardiff Training Course
> Certification Preparation Training Course
> Available in venues throughout Wales
> Classroom and Virtual courses available
> Onsite and customised courses available
> ReAct and Access funding accepted
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Course Information
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Module 1: Implementing a Troubleshooting Methodology
- Overview of Windows 10
- Introduction to the EDST Job Role
- Overview of Troubleshooting Steps
- Troubleshooting Tools
Lab : Implementing a Troubleshooting Methodology
- Implementing a Troubleshooting Methodology
Lab : Using Troubleshooting Tools
- Using Troubleshooting Tools
Module 2: Troubleshooting Startup Issues
- Overview of the Windows 10 Startup Recovery Environment
- Troubleshooting Startup Settings
- Troubleshooting Operating System Service Issues
- Recovering BitLocker-Protected Drives
Lab : Troubleshooting Startup Issues
- Resolving a Startup Issue (1)
- Resolving a Startup Issue (2)
Lab : Recovering BitLocker-Encrypted Drives
- Recovering a BitLocker-Encrypted Drive
- Creating a New BitLocker Password
Module 3: Troubleshooting Hardware and Device Drivers
- Troubleshooting Device Drivers Failures
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Monitoring Reliability
- Configuring the Registry
Lab : Troubleshooting Device Driver Issues
- Troubleshooting a Missing Device Driver
- Resolving Hardware Problems
- Resolving Device Driver Problems
- Configuring Group Policy Settings to Control Device Installation
Lab : Troubleshooting Hardware Issues
- Diagnosing Memory and Troubleshooting Failed Disk Redundancy
- Accessing a Volume from a Failed Computer
Module 4: Troubleshooting Remote Computers
- Using Remote Desktop
- Using Remote Assistance
- Remoting with Windows PowerShell
Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance
- Using Remote Desktop
- Using Remote Assistance
Lab : Troubleshooting a Remote Computer By Using Windows PowerShell
- Using Windows PowerShell Remoting
Module 5: Resolving Issues with Network Connectivity
- Determining Network Settings
- Troubleshooting Network Connectivity
- Troubleshooting Name Resolution
Lab : Resolving Network Connectivity Issues
- Resolving a Network Problem (1)
- Resolving a Network Problem (2)
- Troubleshooting a Wireless Network
Module 6: Troubleshooting Group Policy
- Overview of Group Policy Application
- Resolving Client-Configuration Failures and GPO Application Issues
Lab : Troubleshooting Issues with Group Policy Application
- Resolving Group Policy Application (1)
- Resolving Group Policy Application (2)
- Resolving Group Policy Application (3)
Lab : Resolving Issues with Group Policy
- Resolving Group Policy Application (1)
Module 7: Troubleshooting User Settings
- Troubleshooting Sign-In Issues
- Troubleshooting the Application of User Settings
Lab : Troubleshooting Sign-In Issues
- Resolving Sign-In Issue 1
- Resolving Sign-In Issue 2
Lab : Troubleshooting the Application of User Settings
- Resolving a Folder Redirection Issue
Module 8: Troubleshooting Remote Connectivity
- Troubleshooting Issues with VPN Connectivity
- Troubleshooting DirectAccess
Lab : Troubleshooting VPN Connectivity
- Troubleshoot VPN Connectivity Issue 1
- Troubleshoot VPN Connectivity Issue 2
Lab : Configuring and Troubleshooting DirectAccess
- Prepare the DirectAccess Implementation
- Configuring and Verifying Client-Side Settings for DirectAccess
- Troubleshooting DirectAccess
Module 9: Troubleshooting Resource Access within a Domain
- Troubleshooting File Permissions Issues
- Recovering Files Encrypted by EFS
- Troubleshooting Issues with Printer Access
Lab : Troubleshooting File-Access Issues
- Resolving a File-Access Issue (1)
- Resolving a File-Access Issue (2)
- Resolving a File-Access Issue (3)
Lab : Troubleshooting Access to Encrypted Files
- Encrypting and Recovering Access to Encrypted Files
Lab : Troubleshooting Printer Issues
- Resolving a Printer Issue (1)
- Resolving a Printer Issue (2)
Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members
- Configuring and Troubleshooting Work Folders
- Configuring and Troubleshooting OneDrive Access
Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members
- Troubleshooting Work Folders 1
- Troubleshooting Work Folders 2
- Troubleshooting OneDrive for Business
Module 11: Troubleshooting Applications
- Troubleshooting Desktop App Installation Issues
- Troubleshooting Desktop Apps
- Managing Universal Windows Apps
- Troubleshooting Access to Company Web Applications
Lab : Troubleshooting Desktop Apps
- Troubleshooting AppLocker Policy Applications
- Troubleshooting Application Compatibility Issues
Lab : Troubleshooting Access to Company Web Applications
- Troubleshooting Internet Explorer Issues
- Troubleshooting Microsoft Edge Issues
Module 12: Maintaining Windows 10
- Managing and Troubleshooting Windows Activation
- Monitoring and Troubleshooting Computer Performance
- Applying Applications and Windows Updates
Lab : Monitoring and Troubleshooting Performance
- Resolve a Performance-Related Issue
- Resolve a CPU-Related Performance Issue
- Resolve a Disk-Related Performance Issue
Module 13: Recovering Data and Operating Systems
- File Recovery in Windows 10
- Recovering an Operating System
Lab : Recovering Data
- Resolving Issues with Previous Versions
Lab : Provisioning Computers to Comply with Company Standards
- Provisioning a Computer to Comply with Company Standards
This course prepares candidates to take the Microsoft official exam.
Please note the exams are not included in the course and must be booked separately through Pearson Vue.
This course includes:
- Training from a Microsoft Certified Trainer (MCT)
- Computer / Laptop to use for the duration of the course
- Microsoft official courseware
- Online labs (if available)
- Refreshments
Course Key Points
Duration: 5 days
Accredited: Available
Exam(s): Not Included
Practice Exam(s): Not Included
Type: Available as Classroom, Virtual Live and In-house
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All quoted prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT. All course bookings are subject to availability.