Microsoft Windows Client (MD-100)

Exam pass guarantee included*

Learn with Wales leading Microsoft training provider

Fully accredited courses by Microsoft

Official Microsoft course materials provided

Classroom, Onsite and Virtual courses available

Certified trainers with 5 Star customer ratings

Welsh Government funding accepted

Duration: 5 Days
Accredited: Yes
Exams: Included
Funding: Accepted
Type: Classroom, Onsite, Virtual
Company group booking discount available

Course Information

Course Overview

Please note: This course is being retired by Microsoft effective June 2023.

In this course, students will learn how to support and configure Windows desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 and later operating systems. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows. Students will also learn how to secure the Windows OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows clients.

After you complete this course you will be able to:

  • Install and customize Windows clients
  • Configure Updates for Windows.
  • Configure devices and drivers for Windows.
  • Configure storage for Windows.
  • Configure network and remote management settings in Windows.
  • Configure and manage browsers and applications in Windows.
  • Configure account access and authentication.
  • Configure file and folder permissions.
  • Describe methods for securing Windows client, common threats and methods for mitigating against them.
  • Troubleshoot Windows and application installations.
  • Troubleshoot hardware and driver issues.
  • Troubleshoot file issues and perform recoveries.


Microsoft Windows Client (MD-100)

Module 1: Installing Windows

This module covers installing the Windows client OS. Students will learn the different editions of Windows client, requirements, and new features introduced. This module covers how to install the OS, as well as methods for migrations and upgrading. Students will also learn about common tools used in the deployment process.

Module 1 Lessons

  • Introducing Windows Client
  • Windows Client Editions and Requirements
  • Installation Methods
  • Upgrading and Migrating Windows Clients
  • Deployment Methods

Lab 1: Deploying Windows using Windows ADK tools

Lab 2: Migrating User Settings using USMT

After completing module 1, students will be able to:

  • Understanding the different editions and features of Windows client.
  • Understand the Windows client installation options.
  • Practice installing Windows client.
  • Migrate content using the User State Migration Tool.

Module 2: Configuring Authorization & Authentication

This module introduces the tools and features of Windows for authorizing access to Windows clients. Students will learn about methods for how users sign-in to Windows. This module also covers restricting what users can or cannot do on a device through methods like UAC and account types.

Module 2 Lessons

  • Authentication
  • Managing Users and Groups
  • Configuring User Account Control
  • Implementing Device Registration

Lab 3: Managing Domain Authentication

Lab 4: Managing Local User and Microsoft Account Authentication

Lab 5: Managing password and account options

Lab 6: Managing Azure AD Authentication

After completing module 2, students will be able to:

  • Describe the different methods for securing data and the Windows OS.
  • Describe the different types of user and service accounts.
  • Configure Windows Hello.
  • Configure user account control.
  • Register a device with a domain.

Module 3: Post-installation Configuration and Personalization

This module covers common post-installation tasks in Windows client. Students will learn how to customize the user interface, as well as using the control panel and settings app to configure common OS settings. This course will also introduce students to Windows PowerShell. This module will cover how device drivers work and how they work. Students will also be introduced to managing and configuring hardware peripherals such as printers.

Module 3 Lessons

  • Configure and Customize the Windows Start Menu
  • Common Configuration Options
  • Advanced Configuration Methods
  • Managing Drivers and Devices

Lab 7: Managing local and network printers

Lab 8: Managing Windows 10 Settings

Lab 9: Synchronizing settings between devices

After completing module 3, students will be able to:

  • Customize the Windows client UI
  • Configure device specific settings such as power plans and mobile device options.
  • Use the Windows control panel and setting app to configure settings.
  • Perform tasks using Windows PowerShell.
  • Describe concepts related to drivers.
  • Describe printer management concepts.
  • Configure client-side printing and managing print server properties.

Module 4: Updating Windows

In this module, Students will learn about keeping Windows clients up-to-date. Students will be introduced to the new Windows servicing model and how it applies to various scenarios. Students will learn the various different methods for updating Windows and applications, as well as managing updates using tools like group policy and Windows Update for Business.

Module 4 Lessons

  • Windows Servicing Model
  • Updating Windows

Lab 10 : Managing Windows Update Settings

After completing module 4, students will be able to:

  • Describe the Windows servicing model.
  • Configure Windows update settings.
  • Describe updating Windows using WSUS.
  • Describe updating Windows using Windows Update for Business.
  • Configure Windows update using group policy.

Module 5: Configuring Networking

In this module, Students will learn about networking concepts. This module will introduce to IPv4 and IPv6, and concepts like DNS. Students will learn how to configure network settings in Windows, as well as learn about wireless network technologies. The module will conclude with methods of managing Windows remotely.

Module 5 Lessons

  • Configure IP Network Connectivity
  • Implement Name Resolution
  • Implement Wireless Network Connectivity
  • Remote Access Overview
  • Remote Management

Lab 11: Configuring Network Connectivity

Lab 12: Configuring and Testing Name Resolution

Lab 13: Administering Windows 10 Using Remote Management

After completing module 5, students will be able to:

  • Configure IP network connectivity.
  • Describe how name resolution works.
  • Describe remote access technologies like VPNs.
  • Configure Windows for remote management and access.

Module 6: Configuring Storage

This module covers storage configuration and management in Windows 10. Students will be introduced to local, cloud and virtual storage options. This course will also cover configuring storage on client devices and introduce storage spaces.

Module 6 Lessons

  • Managing Storage
  • Managing Disks and Volumes
  • Managing Storage Spaces

Lab 14: Creating a Storage Space

Lab 15: Managing Storage

After completing module 6, students will be able to:

  • Describe the options and benefits of local, cloud, and virtual storage.
  • Configure local disk partitions and volumes.
  • Describe the capabilities and benefits of Storage spaces.

Module 7: Configuring Data Access and Usage

In this module, Students will learn about permissions. This module will cover considerations for different files systems. Students will learn how to configure file and folder permissions as well as shared folders. Students will also learn configuring settings through methods such as local and group policy. The module will conclude with configuring OneDrive and Work Folders.

Module 7 Lessons

  • Overview of File Systems
  • Configuring and Managing File Access
  • Configuring and Managing Shared Folders
  • Managing User Files

Lab 16: Configuring and Managing Permissions and Shares

Lab 17: Using Conditions to Control Access and Effective Permissions

Lab 18: Work Folders

Lab 19: Synchronizing files with OneDrive

After completing module 7, students will be able to:

  • Describe the differences and benefits of supported file systems.
  • Configure file and folder permissions.
  • Configure shared folders.
  • Secure Windows through local policy settings.

Module 8: Managing Apps in Windows Client

In this module, Students will be introduced to App management in Windows. This module will cover the different types of apps and supported installation methods. Students will learn how to install apps using manual and automated methods, as well as manage app delivery using the Windows Store. Finally, this module will cover managing Microsoft Edge.

Module 8 Lessons

  • Providing Apps to Users
  • Managing Universal Windows Apps
  • Managing the Microsoft Edge Browser

Lab 20: Configuring Microsoft Edge to support Internet Explorer Enterprise Mode

Lab 21: Installing Apps in Windows 10

After completing module 8, students will be able to:

  • Describe the different types of applications.
  • Install applications manually and using automated methods.
  • Manage application deployment using the Windows Store.
  • Learn about web browser features in Windows.

Module 9: Configuring Threat Protection and Advanced Security

This module introduces students to protecting devices from external threats. Students will learn about the different types of common threats. This module will teach students about using encryption, firewalls, and IPSec to help protect against threats. The module will conclude with how to configure and use Windows Defender and AppLocker.

Module 9 Lessons

  • Malware and Threat Protection
  • Microsoft Defender
  • Connection Security Rules
  • Advanced Protection Methods

Lab 22: Configuring Microsoft Defender Antivirus and Windows Security

Lab 23: Configuring Firewall and Connection Security

Lab 24: Configuring BitLocker

After completing module 9, students will be able to:

  • Identify common security threats .
  • Describe the methods by which you can mitigate these common security threats.
  • Describe the different methods of encryption.
  • Describe how Windows firewall can secure the device.
  • Describe the benefits of using IPSec.
  • Describe the different features of Microsoft Defender.
  • Describe the benefits of using AppLocker.

Module 10: Supporting the Windows Client Environment

This module will cover the Windows architecture and common environments. Students will be introduced to the various tools used in maintaining Windows. This module will also discuss methodologies for effectively troubleshooting issues and how to proactively manage and optimize Windows .

Module 10 Lessons

  • Windows Architecture
  • Support and Diagnostic Tools
  • Monitoring and Troubleshooting Computer Performance

Lab 25: Monitoring Reliability and Performance

Lab 26: Monitoring Events

After completing module 10, students will be able to:

  • Describe the Windows architecture.
  • Describe key stages in troubleshooting.
  • Describe the purpose and benefits of the various tools in Windows.
  • Use monitoring tools to establish a performance baseline
  • Optimize performance on Windows clients.

Module 11: Troubleshooting Files & Applications

This module helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods. This module also includes common methods for troubleshooting application installation issues, compatibility issues, and resolving browser issues.

Module 11 Lessons

  • File Recovery in Windows
  • Application Troubleshooting

Lab 27: Using File History to Recover Files

After completing module 11, students will be able to:

  • Describe the different methods of file recovery.
  • Configure Windows to support individual file and system recovery.
  • Recover a device using the Reset This PC function.
  • Solve application compatibility issues with the Application Compatibility Toolkit.
  • Troubleshoot common browser issues.

Module 12: Troubleshooting the OS

In this module, Students will learn how to troubleshoot startup and service issues related to the operating system. This module will teach the different startup and recovery options, and how to troubleshoot different Windows services.

Module 12 Lessons

  • Troubleshooting Windows Startup
  • Troubleshooting Operating System Service Issues

Lab 28: Using Advanced Startup and Windows RE to recover from Boot Failures

Lab 29: Recovering Windows using Reset This PC

After completing module 12, students will be able to:

  • Describe the various methods identifying and recovering from startup issues.
  • Describe when to use the various advanced startup options.
  • Identify and disable a failed service.
  • Identify and mitigate common locked account scenarios.

Module 13: Troubleshooting Hardware and Drivers

This module introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices. Students will also learn steps for troubleshooting system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation.

Module 13 Lessons

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures

Lab 30: Troubleshooting Hardware by Using Windows Memory Diagnostics

Lab 31: Recovering Windows by using a Restore Point

After completing module 13, students will be able to:

  • Troubleshoot and remediate driver issues.
  • Troubleshoot Peripherals


Microsoft Windows Client (MD-100)

  • Exam time: 120 minutes
  • Multiple-choice style: 40-60 questions
  • Pass mark: 700 (on a scale of 1000)
  • Closed-book exam (i.e. no reference materials are allowed during the exam)

What's Included

  • 5-days training and exam preparation from NILC’s accredited Microsoft trainer
  • Microsoft course notes and materials
  • Microsoft examination voucher – valid for 12 months
  • Exam Pass Guarantee – if you do not pass the exam after attending this training course with us, you will be eligible to attend the same training again for free. All that will be payable is the examination fee which is charged by the examination board. Applies to instructor-led courses only.

Dates & Prices

  • Can't find the course dates, location or delivery type you are looking for?

    Enter your training requirements below and a member of our team will be in contact with you to discuss them further.

    Number of Delegates
    Course Delivery Format

  • Can't find the course dates, location or delivery type you are looking for?

    Fill out the request dates form above and we'll try our best to accommodate or contact us directly.

    Why choose NILC for your training?

    Learn why we should be your training provider of choice.

    Awarding Winning Training Courses with industry leading customer satisfaction rates

    A family business with customer service at the heart of everything we do

    Trusted Training Partner to multiple colleges, government departments, businesses and unions

    UK based Trainers that are industry experts and fully qualified

    Rated "Excellent" with over 500+ Trustpilot Reviews

    How we deliver our courses



    Our virtual courses allow you to access live instructor-led training from the same expert instructors that deliver our classroom courses, without leaving the comfort of your home or office. All virtual courses are fully interactive, and learners can communicate with their trainer and peers at any time.

    Many of our virtual courses are also recorded, so you can recap over the content you learnt as many time as you wish.


    Our classroom courses allow you to learn and interact face-to-face with our expert instructors in a comfortable and modern training environment. All of our classroom based courses take place at NILC centers, or high quality training facilities, and include all required IT and physical equipment.

    We also limit our class sizes to help promote better discussions and to ensure your learning experience is comfortable as possible.


    Save time and hassle by arranging for one of our expert instructors to come to you. Our onsite courses allow you to learn in a location of your choosing, and you can train as many or as few people as you want – from a single person or team to whole departments. We can also fully customize the course content to the specific requirements of your business or project.

    We offer onsite courses throughout the UK and it can be a great team building opportunity for colleagues to come together, bond and discuss.


    Our Online Self Paced courses allow you to learn new skills from our expert instructors, in your own time and at your own pace. Our flexible online learning platform allows you to access content on your computer, tablet or mobile device, whether you’re on the move or at home. All our online courses come with immediate access and you can start learning straight away, from any internet enabled compatible device.

    We also offer online email support from our expert instructors, so they’re always on hand and happy to help you with any questions which may arise.

    Why choose NILC for your training?

    Learn why we should be your training provider of choice.

    Awarding Winning Training Courses with industry leading customer satisfaction rates

    A family business with customer service at the heart of everything we do

    Trusted Training Partner to multiple colleges, government departments, businesses and unions

    UK based Trainers that are industry experts and fully qualified

    Rated "Excellent" with over 500+ Trustpilot Reviews


    “Highly Recommended”

    A complex course subject was delivered clearly and with great passion and enthusiasm by our tutor. Subjects were explained in clear, real-life examples. Without doubt, I'm sure my successful result is in large part due to his experience and skill in this area.

    - Neil Wilson

    “Fantastic Course Thank You”

    Fantastic course. Amazing from start to finish. Julie was absolutely outstanding. She was professional and has given me the knowledge and confidence to continue my studies. I cant thank Karim and team enough.

    - Jodie Gee

    “Great Tuition"

    Great tuition. Felt really comfortable to ask questions and the course was engaging. Tony and Karim were brilliant.

    - Amy Jones

    “Great Instructor”

    Great instructor. Well delivered and knows the subject inside and out. Friendly and provides a warm atmosphere conducive for feeling relaxed. A lot of context to cover in a short time.

    - David Schofield

    “Five Star Quality Course”

    I received all the resources in advance which helped me prep for the course. The tutor was engaging and explained complex topics really well. The exam coaching was a unique selling point for me as it got me prepared for the exams so that nerves were less of a factor. Great communication throughout, thank you Tony and the whole team.

    - Kim Darkin

    Microsoft Technical FAQ's

    How do I take my Microsoft exam?

    You can take a Microsoft certification exam either online or in-person at a Person VUE test center.

    What is the difference between MD-100 and MD-101?

    MD100 and MD101 are two of the three exams that make up the Microsoft Certified: Modern Desktop Administrator Associate (MDAA) certification. MD100 focuses on the installation and configuration of Windows 10, while MD101 focuses on managing and maintaining Windows 10 devices in an enterprise environment.

    Which course should I start with?

    If you are new to Windows 10 administration, we recommend that you start with MD-100. This exam will give you a solid foundation in the installation and configuration of Windows 10 devices. Once you have passed MD-100, you can then take MD-101 to learn more about the management and maintenance of Windows 10 devices. If you already have experience with Windows 10 administration, you may be able to skip MD-100 and take MD-101 directly. However, we recommend that you review the exam objectives for MD-100 to make sure that you are familiar with the topics that are covered on the exam.

    Trusted By